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FAQ

Shipping & Delivery?

We endeavor to despatch all orders placed before 14.00 on the same day. All orders placed after this time will generally be despatched on the following working day. We use a Royal Mail Track & Trace service. You will be provided with a tracking number following despatch, for extra piece of mind. In some instances, we use an alternative & secure courier method. 

UK Deliveries -

All orders destined for mainland UK are sent using Royal Mail's 1st Class Signed For service, at a flat rate of £4.95. Deliveries arrive Monday - Friday, excluding Bank Holidays. Once processed & complete, we aim to have your order with you in 3 working days.

International Deliveries -

All International orders are sent using Royal Mail International Signed For Delivery. Mainland Europe is a set price of £11.95 and worldwide at £18.95. Please allow between 3-10 local business days (excluding bank holidays) for your order to arrive. Delays to your parcel may occur during transit at your specific countries customs department. Any taxes or additional fees are subject to that of your own government. For security, all Number Six orders are sent in unbranded packaging.

Returns Policy?

We are happy to offer a refund or exchange on all orders returned to us in a resellable (unworn, tags attached, clean) condition within 7 days of arrival at your destination. The same policy applies to International orders, however, we allow 14 days after arrival. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge.

Returns Procedure?

To organise a return or exchange please contact our customer service team directly at info@numbersixlondon.com. A member of staff will be on hand to provide you with the necessary returns form and can help with any additional queries you may have. Only upon receiving your returned order will we begin processing a refund or exchange. Alternatively, you can give us a call on +44 (0)207 392 9686.

Returns
Number Six

6 Dray Walk
The Old Truman Brewery
91 Brick Lane
London
E1 6QL

We strongly recommend using a recorded delivery service and the items must be securely packaged. Number Six does not accept responsibility for any loss or damage to items being returned. Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk). 

Item Out Of Stock?

We aim to keep our website and inventory levels as up to date as possible. However, we cannot fully guarantee the stock you see on our site is always available. In this case, we will do our utmost to offer you a suitable alternative (colour, size), or will immediately issue a full refund. If you are seeking an item that is out of stock, please get in touch with our Customer Service team as we may be able to locate the product.

Privacy Policy?

We never store credit/debit card details or share any of your personal information with any 3rd parties. All information provided to us at Number Six including email address, delivery address and credit/debit card details are strictly private and confidential. Number Six recognises that we are committed to abiding by the Data Protection Act 1998. We will never disclose any of your details to 3rd parties, without your written consent. We also do not share any customer's information with anyone else, nor do we ever sell it to others.

Security Checks/Order On Hold?

On occasion, Number Six may require proof of identity in order to fully process your order. This is due to the increasingly high level of internet credit card fraud. In this case, we simply request a scan/photo of an official document clearly containing both your billing information and status as the account holder. Generally, this is in the form of a utility or phone bill. Any information you deem to be sensitive can be covered, we simply need to see the customer name & address, and confirm the document as authentic. The security checks are purely in place to protect both yourself and online businesses. If you have any concerns or questions regarding this, please feel free to get in touch, we are more than happy to help and advise. 

Price Match?

Here at Number Six, we endeavor to always offer a fair and reasonable price by sticking to the guidelines and pricings set by our suppliers. If you do happen to come across a product elsewhere at a cheaper price, we are more than happy to match that price. Providing the circumstances meet our criteria listed below:

The item must be full price and not subject to any promotional or sales offers.
The item must be available for everyone to buy. No member discounts or personal discounts apply. 
The item to be price matched has to be identical to the one listed at Number Six, and currently in-stock on our website.
We will only price match UK registered companies.
We do reserve the right to decline a price much, however, we are generally more than happy to offer a match.
Price matches can not be offered after goods have been purchased.
If you have any further questions, or want to discuss a price match, please email our Customer Service team at info@numbersixlondon.com, give us a call on +44 (0)207 392 9686, or drop by the store.

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