We are happy to offer a refund or exchange on all orders returned to us in a resell-able (unworn, tags attached, clean) condition within 30 days of arrival at your destination. The same policy applies to International orders, however, we allow 45 days after arrival. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge. Sale product will need to be returned within 15 days.
In order to maintain our high standard procedure, we request that all returns and/or exchanges are sent back to us using a recorded delivery service and that the items are securely packaged. In the UK we recommend 2nd Class Signed For.
Also, did you know you can drop your return into our London store? Just pop in when works for you and we will sort it then and there...
To organise a return or exchange please contact our customer service team directly at firstname.lastname@example.org. A member of staff will be on hand to provide you with the necessary returns form and can help with any additional queries you may have. Only upon receiving your returned order will we begin processing a refund or exchange. Alternatively, you can give us a call on +44 (0)207 242 9875.
Number Six Returns
47 Lambs Conduit Street
We strongly recommend using a recorded delivery service and the items must be securely packaged. Number Six does not accept responsibility for any loss or damage to items being returned. Your rights to return the goods are protected under E.U. Distance Selling Directive (which can be found at http://www.hmso.gov.uk).
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