Can I change the shipping address?
Our online orders procedure allows for the shipping and billing address to be alternative to one another, as we understand this may be necessary for a variety of reasons. Should this be of concern within our security checks, we may require verification of the billing details. This process is explained further within our main FAQ page, see: 'Why have I been security checked?' for further information.
Number Six reserves the right to ship only to the given billing address, or to provide security checks prior to dispatching an order that requires alternative billing and shipping addresses. If there has been a mistake when placing the original order, and you wish to rectify this, please get in contact with our customer service team as soon as possible in order to ensure it is dealt with as efficiently as possible. It is important to note that due to the speed at which our online orders team operate, it may not always be possible to change any information prior to dispatch.
When will my order arrive?
We ship all of our orders using Royal Mail's Tracked & Signed service as standard, please see the table below for a comprehensive listing list of all shipping times. Please note these time frames are estimated in accordance with the guidelines given by Royal Mail. UK addresses: We offer both first and second class options for all UK-based deliveries
- 1st class: 2-3 working days
- 2nd class: 3-4 working days
EU addresses: 3-5 working days
Non-EU addresses: 5-7 working days
Please note, depending on your country's customs procedures, this may sometimes fall subject to delays in accordance with your government's import and customs regulations. The timeframes given here are simply guidelines for you to make an estimation.
How do I track my order online?
When ordering with Number Six, you will automatically receive tracking information as soon as your order has been dispatched from our online orders department. This email confirmation will provide you with a tracking number and a link to the corresponding courier's online tracking service, where you can enter your tracking number to see the progress your order is making. Should you require any further assistance or additional information, please do not hesitate to get in contact with us directly via our Contact Us page.
Who do you use to ship my order?
Number Six uses Royal Mail's Tracked & Signed service as standard with all online orders. We find this courier to provide the most comprehensive, efficient, and cost effective option for our customer. Should you wish to request an alternative courier service, Number Six are more than happy to adhere to this request, but please note there may be additional costs charged for this service.
Should this be the case, please ensure you have contacted our Customer Service team prior to placing an order, or let the team know as soon as possible in order to prepare your order for you as quickly as possible. You can contact us directly via the Contact Us page. It may sometimes be necessary to use an alternative courier service should the weight of your order be over the Royal Mail limit. Should this be the case, you will be contacted immediately by a member of our online order team as there may be additional costs to be paid prior to shipping.
Is someone else able to sign for my order on delivery?
The signature is simply logged by the courier for security purposes, as opposed to identification purposes. This means that it does not have to be signed for by the addressee, so you don't have to be home on the day.
How do I know if my order is on its way?
When your order is shipped, you will receive automatic email confirmation detailing tracking information for your own records. If the tracking information given does not work or is errored, this is often due to the courier's service having not yet updated its system, as this can take up to 24hrs. If you have any concerns about the whereabouts of your parcel, please don't hesitate to get in contact with us directly via the Contact Us page, where a member of our team will be happy to point you in the right direction.
Is your shipping query still unanswered? Get in touch via our Contact Us page.
Great store, a little Gem!
Staff are always very friendly and up for a chat without trying to push you to make a purchase. A real nice selection of brands. I've grabbed myself some fantastic clobber and accessories over the years. Keep up the good Jake and the guys
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Fantastic customer service
Fantastic customer service, changed my order (due to my own error) using the online chat and they responded immediately. Product came two days later with a hand written note thanking me for my support. Beautiful item, minimally packaged without excessive waste, 10/10 cannot fault.
Customer service here is phenomenal
Customer service here is phenomenal. Ordered via click & collect and I was impressed with how the parcel was available for collection immediately. I also had a cute hand written note inside the item I collected. V happy with the service and will be returning :)
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