Returns & Exchanges
Returns & Exchanges Policy
We are happy to offer a refund or exchange on all orders returned to us in a resell-able (unworn, tags attached, clean) condition within 30 days of arrival at your destination. The same policy applies to International orders, however, we allow 45 days after arrival. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge. Sale products will need to be returned within 15 days.
In order to maintain our high standard procedure, we request that all returns and/or exchanges are sent back to us using a recorded delivery service and that the items are securely packaged. In the UK we recommend 2nd Class Signed For.
Also, did you know you can drop your return into our London store? Just pop in when works for you and we will sort it then and there...
To organise a return or exchange please simply log in and register you returns here: http://returns.numbersixlondon.com/ then post/courier the items back to us using the address given. This is:
Half-Dozen Ltd, Unit 1214, 1a Kempshott Road, Streatham Common, London, SW16 5LG, United Kingdom
You can contact our customer service team directly at firstname.lastname@example.org. A member of staff will be on hand to help with any additional queries you may have. Only upon receiving your returned goods will we begin processing a refund or exchange.
We strongly recommend using a recorded delivery service and the items must be securely packaged. Number Six does not accept responsibility for any loss or damage to items being returned.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. At Number Six (Half-Dozen Ltd) we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 3/5 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
Great store, a little Gem!
Staff are always very friendly and up for a chat without trying to push you to make a purchase. A real nice selection of brands. I've grabbed myself some fantastic clobber and accessories over the years. Keep up the good Jake and the guys
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Fantastic customer service
Fantastic customer service, changed my order (due to my own error) using the online chat and they responded immediately. Product came two days later with a hand written note thanking me for my support. Beautiful item, minimally packaged without excessive waste, 10/10 cannot fault.
Customer service here is phenomenal
Customer service here is phenomenal. Ordered via click & collect and I was impressed with how the parcel was available for collection immediately. I also had a cute hand written note inside the item I collected. V happy with the service and will be returning :)
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