New Filson bags now in store
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Our policy lasts 30 days. You don‘t have to explain yourself. If you‘re not happy with the product - that‘s all we need to know. Ideally you‘ll tell us why, so we can improve things - but that‘s totally your call.
To complete your return head straight to our online returns portal. If you do have any questions, you can send them to us at firstname.lastname@example.org.
If 30 days have gone by since your purchase, we don‘t promise a full refund. But talk to us if you‘re unhappy. We want to fix it.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.